Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the website www.themaileffect.com (“Website”) and any services provided by The Mail Effect (“we,” “us,” or “our”). By using our Website or services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website or services.
1. Who We Are
TheMailEffect.com is a digital marketing agency based in Greece, offering specialized email marketing services for ecommerce brands worldwide.
Company name: The Mail Effect
Business address: Irodotou 18, Kalamaria, 55133, Thessaloniki, Greece
Contact email: hello@themaileffect.com
2. Services Provided
We offer email marketing strategy, design, implementation, optimization, automation, and reporting services, primarily for ecommerce clients. Additional services may include audits, consultancy, workshops, and white-label solutions for agencies.
Details of services are provided either on the website or through custom proposals or contracts.
3. Use of Website
By accessing this Website, you agree to:
Use the site for lawful purposes only
Not disrupt or interfere with the security or functionality of the Website
Not copy, reproduce, or exploit any part of the Website for commercial use without permission
We reserve the right to block access to users who violate these terms.
4. Intellectual Property
All content on this Website—including text, graphics, branding, code, logos, and media—is the intellectual property of The Mail Effect or its licensors and is protected under Greek, EU, and international copyright laws.
You may not reproduce, distribute, or use our content for commercial purposes without written consent.
5. Payments and Billing
All pricing for services will be clearly communicated before a project begins, either on the website or in a custom proposal.
Unless otherwise agreed:
All fees are due upfront or on agreed terms
Invoices must be paid within the stated period (e.g., 7 or 14 days)
Late payments may incur interest or service suspension
Refunds are not issued for completed services unless required by law or contract.
6. Client Responsibilities
To ensure smooth project execution, clients agree to:
Provide accurate and timely information
Respond to feedback and requests within agreed timelines
Obtain all necessary rights to any third-party content shared with us
We are not liable for delays caused by a client’s lack of communication or access to materials.
7. No Guarantee of Results
While we apply industry best practices and strategies backed by experience, we cannot guarantee specific results (e.g., sales, conversion rates, open rates).
Many factors beyond our control influence campaign performance, including your offer, target audience, website, and competition.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
Indirect or consequential damages
Loss of profits, revenue, data, or business opportunities
Errors caused by third-party platforms (e.g., Klaviyo, Google, Meta)
Our total liability shall not exceed the amount paid by the client for the specific services in question.
9. Termination
We reserve the right to terminate or suspend access to our services or Website without prior notice if:
You violate these Terms
You fail to pay for services
We reasonably suspect misuse or illegal activity
In case of termination, any outstanding payments remain due.
10. Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of Greece. Any disputes shall be subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece.
11. Changes to These Terms
We may update these Terms at any time without prior notice. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the Website or services means you accept the revised Terms.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
📧 Email: contact@themaileffect.com
📍 Address: Irodotou 18, Kalamaria, 55133, Thessaloniki, Greece